Curso Avanzado de Inglés de Negocios

LOS CURSOS DE INGLES GRATIS PREFERIDOS POR LOS HISPANOHABLANTES

 

LECCION 3 - PAGINA 2   índice del curso   página anterior   página siguiente

 

STEP 3

Listening and Checking with Transcription

In this third step, listen to the conversation again while you read the transcription. Finally, read the glossary information, phrasal verbs (highlighted in yellow) and notes at the bottom. This step also means good practice for your reading comprehension skills. To get information in Spanish, just place the arrow of your mouse on any highlighted word without clicking.

Complaint from an Angry Customer

Click on PLAY to listen to the conversation

(John Martin is in the middle of a telephone call from Bruddersfield) 

JOHN

... I'm very sorry to hear this, Mr. Brown... Yes, of course... Yes, if it's our fault we'll certainly put the matter right. Good‑bye... Sally! Get me the order number for twelve desks sent on Monday to the Bruddersfield Building Society, will you?, while I get through to Ted Fielding. We've got trouble.

TED

Hello!

JOHN

Hello, Ted! John here.

SALLY

Here are the details, Mr. Martin.

JOHN

Thank you, Sally... Ted, can you check the inspection records for an order for twelve desks which were sent to Bruddersfield? Er... the order number was D67/8‑9053.

TED

Yes.

JOHN

Find out if they were properly checked before despatch, assuming the signature on the inspection sheet is legible. You might see if anyone knows how they were packed. The customer's just made a strong complaint. He says the sides of nearly every desk are badly scratched.

TED

I can't understand how that could have happened. Was our rep. called in to supervise the assembly?

JOHN

Apparently not. I'm just going to get through to him now. Anyway, let me know fast, Ted, will you?

TED

I'll call you back.

JOHN

Sally, Bruddersfield's in Area 4, I think. Get me Shuttleworth!!

SALLY

Mr. Shuttleworth, the rep.? But it's 9.45. Surely he'll be on the road by now.

JOHN

Not if I know Shuttleworth. I'll bet he's still at home, writing reports (the telephone rings). All right, Sally, it's the internal phone. I'll take it... Hello! Ah, Ted.

TED

John, I've got the inspection record here. The twelve desks were checked by Robinson and I've just had a word with him. He remembers the order and he says they left here in perfect condition.

JOHN

What about the packing?

TED

They went off by container, so we didn't crate them. You know, we have standard boxes now. All our regular parts fit into them exactly. The packers assure me they were packed tightly into the container ‑one of these special containers for transport by rail‑ so they wouldn't get banged about. It sounds to me like mishandling during unloading.

JOHN

Well, thanks, Ted. It doesn't sound like our fault. I'll get Shuttleworth to see if he can find out what happened when the goods arrived... Sally, have you got through to Shuttleworth yet?

SALLY

The number's ringing now. Hello! Oh, good morning, Mr. Shuttleworth! Mr. Martin would like to speak to you.

JOHN

Hello! Ah, I suppose I'm lucky to find you in at this time.

SHUTTLEWORTH

Er... yes... I was just leaving for York, Mr. Martin.

JOHN

I've got something I'd like you to deal with right away if you can...

(Later, Mr. Shuttleworth meets the angry customer) 

BROWN

Here you are, Mr. Shuttleworth. Look at this desk, and this one. I think nine desks out of the twelve are scratched like this. I'm very disappointed in your firm.

SHUTTLEWORTH

I'm sorry you feel like that, Mr. Brown. Complaints of this sort are very rare indeed.

BROWN

I should hope so, for your sake. I trust you will get these desks replaced by new ones straight away. Look at this deep scratch here.

SHUTTLEWORTH

Oh yes. Yes, they have been knocked about. Do you mind if I check with your Goods Inwards? They might still have the packing material. It's worth having a look at, don't you think?

BROWN

I suppose you can if you want to, but you'll find it's a waste of time. I'm quite convinced that the goods were not properly inspected at your factory, or else they were carelessly packed.

SHUTTLEWORTH

All the same, I'd like to have a look if you don't mind.

BROWN

Very well. My secretary will take you to the building supervisor.

SHUTTLEWORTH

Thank you very much, Mr. Brown.

(Later that day, Mr. Shuttleworth telephones John Martin) 

SHUTTLEWORTH

Hello, Mr. Martin. Shuttleworth here. I've discovered what happened to those desks when they arrived.

JOHN

Good.

SHUTTLEWORTH

I had a look at the packing, and the top pieces of cardboard of several of the components were badly torn. I spoke to the men who unloaded the container. They used hooks to drag each package out on to the loading bank. Just imagine. They said they never saw the Use no hooks sign. But it was on the wrappings, because I saw that too.

JOHN

What did their boss say?

SHUTTLEWORTH

He told me that his men like using hooks because it makes unloading much easier. They don't have to lift the stuff by hand. It's their fault all right. I proved it!!

JOHN

Well done. I hope that man Brown had the decency to apologise.

SHUTTLEWORTH

Yes, he did.

JOHN

Well, now we've proved it wasn't our mistake we'd better offer to respray the desks.

SHUTTLEWORTH

I was just going to suggest that, Mr. Martin. He's a good customer of ours and... I rather think, there may be quite a big order on the way...

 

 

GLOSSARY & NOTES

put the matter right

To check what is the wrong with something (poner las cosas en orden).

order number

Each order is given a number to make it easy to identify (número de pedido).

to get through

To establish communication with (comunicar con).

to find out

To search, to investigate (averiguar).

to call back

To telephone someone again later (devolver la llamada).

to be on the road

A rep. (representative) or salesman, is on the road when he is out on the job of selling, ie. travelling in order to sell (encontrarse "en ruta", trabajando).

report

A written statement reporting, or telling about, some event or activity (informe).

to go off

To despatch (salir, ser despachado).

to crate

To put into a crate. A crate is a framework of light, narrow pieces of wood or metal for protecting goods (embalar en cajones o con tablas).

get banged about

Get hit roughly (golpearse).

to knock about

To hit again and again; to treat roughly (sacudir, golpear, maltratar).

badly torn

Having edges that are jagged from injury (desgarrados, hechos pedazos).

to drag

To move (mover, arrastrar).

loading bank (or unloading bank)

A raised platform from which goods can be loaded on, and off, vehicles at more or less the same level (plataforma de carga o descarga).

the stuff

A slang term used a great deal and meaning 'the things', 'the material', 'the goods' or anything else you want to refer to (las cosas).

 

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